Who is responsible for this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, on behalf of MGP Services. For the purposes of website operation, enquiry handling and related administration, personal information may be processed in accordance with this policy and applicable South African law.

MGP Services provides commercial printing, packaging and branding services from Durban, with delivery arrangements across South Africa. Where you submit information through the contact page, that information is used to respond to your request and to manage the business relationship that may follow.

What information we collect

We only collect information that is reasonably necessary for communication, quoting, order planning and service delivery. The information collected depends on how you interact with the site and what you choose to send to us.

Name and surname
Company or trading name
Contact details such as email address and telephone number
Town, province or delivery area
Project details, artwork notes, print specifications or packaging requirements
Website usage data such as browser type, pages visited and basic device information

If you provide personal information relating to another person, you should ensure that you are authorised to do so.

How we use personal information

Personal information is used for legitimate business purposes connected to the services offered by MGP Services. This includes replying to enquiries, preparing quotations, arranging production discussions, coordinating packing and despatch, and maintaining records required for administration and compliance.

To respond to messages sent through the enquiry form
To assess printing, packaging or branding requirements
To prepare and follow up on quotations
To arrange delivery, collections or despatch details
To improve website performance, security and content
To meet legal and regulatory obligations

We do not sell personal information to third parties. We do not use personal information for unrelated purposes without a lawful basis or, where required, your consent.

Sharing and storage of information

Your information may be shared only where reasonably necessary for website hosting, form handling, technical support, delivery coordination, or legal compliance. Service providers involved in these functions are expected to keep information confidential and to use it only for the required purpose.

Information may be stored electronically on secure systems and may also be retained in routine business records where needed for quoting, order processing or after-sales support. We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Cookies, analytics and website security

This website may use cookies or similar technologies to support basic functionality, measure traffic and help us understand how visitors use the site. Cookies do not usually identify you directly, but they can relate to a device or browser session.

Reasonable technical and organisational measures are used to help protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet transmission or storage method is completely secure, but we take practical steps to reduce risk and monitor the site for abuse.

Session and preference cookies for normal site operation
Analytics tools for traffic measurement and page usage
Security measures to detect spam, malicious traffic or misuse

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, ask that it be corrected or updated, object to certain processing, or request deletion where there is no lawful reason for continued retention. Some requests may need supporting information so that identity can be verified.

If you wish to exercise your rights, please use the enquiry form on the contact page and clearly state that your request relates to privacy or personal information. If you believe your information has been handled unlawfully, you may also lodge a complaint with the relevant South African regulator.

We may update this policy from time to time to reflect operational, legal or website changes. The latest version published on this page will apply.